Terms and conditions

Although we endeavour to meet all booking requests, we cannot guarantee specific room or floors. Apartments may be changed at manager’s discretion. The manager and the apartment owner are not responsible for any mis-description of the apartments.

Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking.

Credit Card Fee

All bookings must be secured with a deposit by credit card at time of booking. We gladly accept Visa & MasterCard (surcharge of 1.47%).

Should you prefer to do a bank transfer, please contact us direct to obtain the details. Bank transfers are surcharge free

CANCELLATION POLICY:

Deposit:

Low Season: A deposit of $200 is required to confirm the booking. Balance is due 14 days prior to arrival. Bookings cancelled 14 days prior to the booked date of arrival will receive full refund of deposited monies held less an administration fee of $30. Bookings cancelled less than 14 days prior to the booked date will not be refunded.

Peak Season: A deposit of $400 is required to confirm the booking. Balance is due 28 days before arrival. Peak Season includes School Holidays, Public holidays, Easter & Christmas Holidays through to the end of January. Bookings cancelled less than 28 days prior to the booked date will not be refunded.

Check in time: 2.00pm

Check out time: 9.30am Peak Season / 10.00am Off Peak

If your arrival time is after 3pm please contact us 24 hours prior so alternative arrangements can be made for your check-in.

Early Check in and Late check out are subject to availability, if available an extra $20 per hour will be charged.

Identification is required at time of check-in to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID. Please note the Credit Card Holder is required to be present at check in or alternative arrangement are to be made with management prior to check in.

A $500 security bond is required on check in by a Pre-Authorisation on a Credit Card or a Cash Bond

The security bond is to use to cover incidental items such as but not limited to : late check out, additional car parking charges, any breakages or damage incurred during your stay, any excessive cleaning charges, above the normal level of cleaning, due to the apartment being left in an unacceptable state and additional servicing charges.

All of our apartments are NON SMOKING – Smoking is NOT permitted on the balconies. Pets are NOT PERMITTED.

Limit of liability:

We do our best to ensure your booking arrangements are satisfactory, however Oceania Burleigh does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Special Conditions: If in the event that Oceania Burleigh cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a nearby hotel of similar standard, or offer a full refund or alternative available dates.

In the event that a guest fails to pay immediately upon demand, any amount owing to Oceania Burleigh, pursuant to the booking and accommodation (including without limitation those incidentals such as damages, cleaning, etc. set out above) Oceania Burleigh reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Oceania Burleigh reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.

If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Oceania Burleigh, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Oceania Burleigh does not accept excessive noise on the premises and does not permit parties. Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests. This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.